Web Hosting Strategies
Analysis and review of the web hosting and managed services industry by Doug Kaye.
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Off-Net SLAs, one of my favorite topics, is covered in this Internet World case study. Aren't you tired of vendors who refuse to take responsibility for any traffic beyond their own networks? What good is that? What percentage of your web-site visitors are directly connected to your web-hosting vendor's network?
Qwest has taken the first step by covering the performance of five of its competitors' backbones: AT&T, C&W, Genuity, Sprint and WorldCom/UUNet. Who will be the first vendor to cover all access networks? Think I'm crazy? No, it's easy. Like Qwest, you work with someone like Keynote Systems to track a composite measurement from many access points. The SLA only needs to guarantee the quality of connectivity relative to an industry average. (More on this in Chapter 10 of my book.)
Posted Monday, June 03, 2002 10:40:46 PM 
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HostingTech is the best magazine covering the web-hosting industry. I recommend free subscriptions even for my clients who are web-hosting customers as well as vendors. You'll learn a lot, and the production of the magazine (paper, layout, etc.) is great.
Max Smetannikov, one of the best correspondents covering hosting, has a good article in the June 2002 issue entitled, "Get it right or get a lawyer; The not-so-fine line between bad hosting and fraud." Unfortunately it's not on line yet, but here's a marvelous quote:
Here is your apology. We are sorry that you are an impatient, sarcastic little worm. Let us know if there is anything else we can do to respond to your many character flaws. [...An actual customer service response from MatrixCubed Internet Services. And you thought your web-hosting service was bad!]
A few months ago, HostingTech interviewed me about my first book, but neither the interview nor a review appeared. Guess I was too boring. Just shows how high their standards are.
Posted Monday, June 03, 2002 9:46:33 PM
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