|
When 100% Uptime Isn't. In this story reported on WebHost Directory, EDS claims to be the first hosting vendor to offer 100% uptime. I'm fairly certain that's not true, as I've worked with other vendors (including at least one major one) who have previously made such guarantees. But the real irony of the 100%-uptime claim is that it comes with a time-to-repair commitment. Wait a minute--If a system never goes down, why should there be a time-to-repair?
No, it just appears that EDS is just offering a good, aggressive SLA, including penalties that kick in after as little as one minute of downtime. Don't take the 100% uptime SLA to imply that your systems will always be up. That's just hype. I could offer you a 100% uptime SLA, even though my box seems to go down at least once a week. The real substance is the aggressiveness of the penalties and the vendor's ability to meet the agreed-to service levels. Oh, and the price you pay to achieve those levels of service.
Posted Tuesday, February 25, 2003 2:56:33 PM 
|
